Your privacy is a great responsibility

Technical data

When you access our website, some access data is recorded automatically and stored in a log file on our website's server. This means if you browse and simply have a look at our website, we process:

• the IP address of your computer or device;
• the date and time of your access;
• the name and URL of the accessed file;
• the browser used;
• the amount of bytes transferred;
• the status of the page request;
• the session ID and
• the referrer URL.

The legal basis for processing is our legitimate interest.

Hosting

We use Firebase Hosting by Google for the purpose of hosting and displaying our website and SaaS. Google does so on our behalf, and that also means that all data collected on our website and SaaS is processed on Google's servers. The basis for processing is our legitimate interest, and the initiation and/or fulfillment of a contract.

Cookies

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage.

There are different types of cookies:

We think it is important that you should have full control over your privacy online, we refrained from placing Non-essential Cookies and as such we are not required to obtain any consents. Nonetheless, this may change, and we ask you to regularly check this policy for any updates.

Contacting us

You can contact us in various ways and data is always collected in the process. You provide us with most of the data that we process when you contact us such as your name, and email address. This data is collected and processed exclusively for the purpose of contacting you and processing your request and then deleted again, provided that there is no legal obligation to retain it.

When using our Services

We process the personal data that arises when you use our services in order to provide our contractual services. This may include support, correspondence with you, invoicing, fulfillment of our contractual, accounting and tax obligations and other business obligations. Accordingly, the data is processed on the basis of the fulfillment of our contractual obligations and our legal obligations.

User Account

For this purpose, you can choose a password together with your email address. The legal basis for processing is our legitimate interest, the provision or initiation of a contractual service and your consent.

Alternatively, you are able to sign up using the convenience feature from Google or Facebook. For convenience login and sign up, you will be asked to provide your basic information (i.e., name, email address, and display picture) which is linked to your Google or Facebook account. When registering via convenience functions, you consent to certain data from your respective profile of being transferred to us.

When using our Software

If you wish to use our SaaS and its features, we process the Personal Data you provide. Depending on how you use our SaaS, you may integrate your Social Media accounts. While the integration is done using the Application Programming Interface (“API”) of the relevant Social Media account you wish to integrate, or via the API’s of the relevant email marketing platforms, the content integrated (such as your Posts, Videos, and Images) or distributed ( such as your marketing emails) is solely controlled by you. In this sense you have full control over how you use our SaaS and the Personal Data that is processed by us (“Service Data”). The legal basis is the provision of a contractual service.

We recognize that you own your Service Data. We provide you complete control of your Service Data by providing you the ability to (i) access your Service Data, (ii) share your Service Data through our SaaS. Where we process Service Data as Data Processor or in other words on behalf of you, we will process the Service Data involved in your use of our SaaS in accordance with your instructions and shall use it only for the purposes agreed between you and us.

We ensure that access by our employees to your data is only available on a need-to-know basis, restricted to specific individuals, and is logged and audited. We communicate our privacy and security guidelines to our employees and enforce privacy and protection safeguards strictly.

Some jurisdictions may require you to disclose your use of our SaaS as your processor in your privacy policy and/or data processing agreement as applicable. For this purpose all Service Data processed by us will be processed using Google’s Firestore Database (for data management) and Google’s Firebase Storage (for file storage and management) and take appropriate legal precautions and corresponding technical and organizational measures to ensure the protection of Service Data and Personal Data.

Further and if you are providing us with Personal Data relating to a third party, you agree a) that you have in place all necessary appropriate consents and b) that such third party has read this Privacy Policy. You agree to indemnify us in relation to all and any liabilities, penalties, fines, awards, or costs arising from your non-compliance with these requirements.

Support ticket

If you create a support ticket, we will request Personal Data and, where applicable, non-Personal Data in accordance with your request, this may include your name, email address and other order related data you voluntarily provide. The data provided is not shared with third parties and cannot read your data when it is entered. If you submit a support ticket, we process the data for the purpose of processing and handling your ticket. 

Our employees will also have access to data that you knowingly share with us for technical support or to import data into our services. We communicate our privacy and security guidelines to our employees and enforce privacy safeguards strictly. The legal basis of the data processing is our obligation to fulfill the contract and/or our legitimate interest in processing your support ticket.

Payment Data

If you make a payment, your payment data will be processed via our payment service provider Stripe. Payment data will solely be processed by Stripe and we have no access to any Payment Data you may submit. The legal basis for the provision of a payment system is the establishment and implementation of the user contract for the use of the service.